How can we help?
Set-up, charging, filters, cleaning, shipping and returns. Most answers are right here.
Set-up & everyday use
The basics, in under two minutes.
How do I set up the Fountain?
Charge the battery base with the included cable. Rinse the filter under the tap, seat it in the filter tray, place the stainless steel tray on top and fill with up to 3L of water. Sit the bowl on the base and it’s ready: cordless with the motion sensor, or plugged in for continuous flow.
How long does the battery last?
Up to 45 days per charge in cordless mode. The sensor runs a 15-second flow each time your pet comes close, so busy multi-pet homes will charge more often. Plug it in any time for continuous flow.
How much water does it hold?
3 litres. Top up before the level drops near the pump so it stays quiet.
My pet is ignoring it. What now?
Give it a few days. Place it where the old bowl was, keep the old bowl nearby at first, then remove it. Some pets need a week to trust anything new. If they still snub it after that, our 30-day guarantee has you covered.
It’s making noise.
Almost always low water or a dirty pump. Top up and rinse the pump impeller under running water.
Keeping it fresh
Two minutes every couple of weeks.
How often do I change the filter?
Every 2–4 weeks. Multi-pet homes or hard water, lean towards 2. Shop filters.
How do I clean it?
Wash the bowl and steel tray in warm soapy water and rinse the pump and filter tray by hand. Wipe the battery base with a damp cloth and never submerge it.
How often should I clean it?
A full clean every 1–2 weeks keeps everything fresh. Do it when you swap the filter and it becomes habit.
Shipping & returns
Still stuck? Our contact form goes straight to a real person.
Is shipping free?
Free tracked shipping on AU orders over $150. Smaller orders see rates at checkout.
What’s the 30-day guarantee?
If your pet won’t drink from the Fountain within 30 days, send it back for a refund. Full details.
Something arrived damaged.
Sorry about that. Send us a message with your order number and a photo and we’ll make it right.
Still need a hand?
Send us a message and we’ll get back to you within one business day.